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Official website for the City of Aurora, Illinois. Mayor Tom Weisner

Customer Service Staff

Cecilia Soto has worked for the City of Aurora for sixteen years. She received her Masters of Business Administration degree from Aurora University in 2002 where she was the recipient of the Dean’s Prize for Graduate Scholarship. Ms. Soto received her Bachelor of Science degree from Northern Illinois University in business management.

She has devoted her professional career to serving and improving the quality of life for the residents of the City of Aurora. She began her career with the City of Aurora as a Community Outreach Specialist in the Aurora Police Department. Through her community relations, outreach, and advocacy work she was able to open channels of communication that resulted in improved relations, trust and goodwill between the police department and the community.

In response to meeting the needs of the people of Aurora in a more local and convenient manner, the City of Aurora established a series of outposts to better serve its residents. Ms. Soto became the Manager of the Community Resource Centers and was responsible for all four locations and additionally she managed the City of Aurora’s Aurora Community Center where information, referral, and city services could be provided.

Currently, she is the Manager of Customer Relations for the City of Aurora. In 2003, the City of Aurora implemented their first ever customer service center whose mission is to provide courteous, prompt, and precise response to the informational and service needs of the City’s residents, businesses, and external customers.

She is a former board member of Aurora Community Study Circles and the Visiting Nurses Association of Fox Valley. Currently, she serves on the Board of Directors of the Two Rivers Head Start, a preschool program for children.